Frequently Asked Questions

Product Information

Yes, we are vegan friendly!

Tea Drops are not instant tea. Instant tea is derived from extracting tea from processed leaves, and then drying the concentrate to a powder form by freeze drying. Tea Drops on the other hand, are produced with genuine tea leaves that are delicately ground. Nothing freeze dried, no extraction process, just delicious and genuine tea. That’s why you may notice tea sediment at the bottom of your cup!

Tea Drops products are free of nuts. Although they are made on a production line and in a facility that does make nut products.

  1. Drop 1 Tea Drop or Tea Sprinkle packet in your cup
  2. Pour 8 ounces of boiling water into your cup
  3. Use a spoon to mix the tea for 5-10 seconds
  4. Let the tea sit and dissolve for 30 seconds

***Due to the use of genuine tea leaves, some sediment at the bottom is expected, but drinkable (it's actually where the nutrients of the tea lives)!

Tea Sprinkles are our line of unsweetened, functional, mood based tea powders. They are comprised of organic teas, and nutrient spices. To use, simply add one packet of Tea Sprinkles to a cup of hot water, stir, and enjoy! From getting your hustle on, to winding down to chill; Tea Sprinkles support you day and night. Tea Sprinkles come in fun varieties like GLOW (hibiscus, tart cherry, cinnamon, rose hip), BOOST (matcha green tea, ginger, lemon), and REFRESH (turmeric, citrus, pineapple).

Yes we do! Our unsweetened tea line is called Tea Sprinkles. Feel free to look at the link provided and check out our unique blends we have available.

Tea preferences vary by person, and that’s what makes you unique! If the tea is too strong for your liking, try adding a larger proportion of water. We also love enjoying many black teas "English style" by adding a dash of cream (whether that’s creamer, whole, almond, or soy milk). If the tea is not strong enough for your liking, try reducing the amount of water you mix with your Tea Drop.

All of our Tea Drops selections are USDA certified organic. For instance, our Rose Earl Grey is fully organic comprised of organic tea (no chemicals are present in the base soil or while growing the tea plants) & organic and fair- trade sugar. We are constantly working on sourcing all of our teas from organic origins. We also use organic, raw demerara sugar derived from dehydrated cane juice. It retains a bit more of the natural “impurities,” so it’s even a little darker in color.

Fair Trade Certification is a third-party certification process that sets standards for the way coffee is produced and how much a farmer/farming cooperative earns per pound of coffee sold. The criteria are:

• Fair prices for farmers and decent working and living conditions for workers

• Direct trade with farmers, bypassing middlemen

• Free association of workers and co-ops, with structures for democratic decision- making

• Access to capital

• Sustainable agricultural practices including restricted use of agrochemicals

From TransfairUSA.org

Shipping & Order Information

We are located in many fabulous stores everywhere! You can look on our Store Locator for a place near you. You can always order directly through our website as well. Our HQ is sunny in Downtown Los Angeles, stop by and say hey!

If you have set up a Tea Drops account, you just need to log in, and you'll find all of your tracking and order information in your account! You can also reach us here if you need more help!

Shipping is free in the USA for purchases over $45 (after discounts and coupons are applied), so load up! All orders shipped domestically under $45 cost a flat rate of $7.99.

We stand behind our products with the ultimate objective of making our customers happy. Tea Drops are a perishable food item, and unfortunately we cannot offer returns or exchanges on any of our products due to health code regulations.


If your order was damaged in transit, or if you've received the wrong order, please reach out to us by emailing outreach@myteadrop.com within 30 days of purchase.


If you do not receive your order due to an error on the carrier's behalf, please note that we will not be able to replace your shipment.

Yes! You can purchase Tea Drops on our website to be sent internationally. We try to keep international shipping costs as economical as possible.

Effective April 3, 2020, until further notice. USPS system effective immediately WILL NOT be shipping orders to the following countries:

1. Botswana, 2. Cayman Islands, 3. Chad, 4. Ecuador, 5. Fiji, 6. French Polynesia, 7. Honduras, 8. India, 9. Kuwait, 10. Libya, 11. Madagascar, 12. Maldives, 13. Mongolia, 14. New Caledonia, 15. Panama, 16. Peru, 17.Samoa, 18.Saudi Arabia, 19. South Africa, 20. Bolivia, 21. Sri Lanka, 22. Zimbabwe 

Shipping one or multiple items to multiple shipping addresses is easy and it's the perfect way to send gifts to your loved ones. Please note this experience will not work with orders with subscription items.

If you want to order a subscription item and ship to multiple addresses, you will need to complete 2 separate orders - One with the subscription items only and then one shipping to multiple addresses.

Below are the steps on how to ship to multiple addresses:

1. Add your items to your cart, and at checkout, you'll see the button “Ship to Multiple Addresses.” Click on that button if you’d like to send any item/s to multiple addresses.

2. You’ll be taken to a page where your items will be listed. Here, you select the item quantity and shipping addresses you want to send that item to.

3. Enter the mailing address and click “Continue”.

5. Now you can add a personalized message to each recipient by entering the details below each recipient’s shipping address.

6. Click checkout, and you’re done! Each recipient will receive their tea goodies!

Nutritional Information

Our caffeine-free herbal teas include Citrus Ginger, Sweet Peppermint, and Turmeric Tea Drops. As well as our Tea Sprinkles Glow and Refresh. You can find all options by clicking here. 

Depending on the variety calorie content can range from 5-35 calories.

Turmeric: <1g

Yerba Mate: <1g

Sweet Peppermint: 4g

Citrus Ginger: 6g

Matcha Green Tea: 6g

Chocolate Earl Grey: 6g

Cardamom Spice: 6g

Blueberry Acai: 6g

Pumpkin Spice; 7g

Rose Earl Grey: 7g

Vanilla White Tea: 7g

We do have unsweetened line, called Tea Sprinkles.

Yes, each shaped Tea Drop is Gluten-free and Kosher (certified by KOF - K)! 


**Note this does not include our Boba Packets or Creamers provided by Copper Cow Coffee

Yes, Tea Drops are perfectly safe and even helpful to drink during pregnancy. We recommend our non- caffeinated varieties during pregnancy like Sweet Peppermint, Citrus Ginger, and Turmeric.

Yes! You can purchase Tea Drops on our website to be sent internationally. We try to keep international shipping costs as economical as possible.

Subscriptions

Click on "Manage my Subscription" on the left side menu. Then click on the "Next Charge Date" block and select the desired date you want your next subscription box to ship.

Click on “Manage Subscriptions” on the left side menu of your account.

You will now see the list of active subscriptions you have. Click on the “Edit” button.

Click on “Manage Subscriptions” on the left side menu.

You will now see the list of active subscriptions you have. Click on the button “Add Product to My Next Order” located on the right side of your account and follow the instructions.

You can also add a product as a one-time purchase to your next subscription by clicking on the “Edit” button and selecting “Add one time” on the product you wish to add to your next box.

Click on “Manage Subscriptions” on the left side menu.

You will now see the list of active subscriptions you have. Click on the “Edit” button.

Click on the button “Skip Shipment” and follow the steps.

Click on “Manage Subscriptions” on the left side menu.

You will now see the list of active subscriptions you have. Click on the “Edit” button of the subscription you want to cancel.

Click on “Cancel Subscription” located at the bottom of the page.

Click on “Order History” once you login to your account.

Brand Ambassador Program

Tea Drops are made of genuine fine tea leaves (and not instant tea), you will notice some sediment at the bottom of your cup, much like when you make french press coffee. The residue is completely safe to drink and rich in nutrients. In fact, in a lot of Asian cultures, tea drinkers consume tea leaves as part of the tea experience. If you prefer to avoid the sediment, feel free to set aside the last sip.

As our most valued Tea Drops fans, Brand Ambassadors earn points by engaging with our community through various activities, which distinguishes them from our regular customers. Unlike loyalty members, who collect points only through purchases, Ambassadors can earn rewards by completing a variety of tasks that engage our social media following. Therefore, our Brand Ambassador program is for our community members who would like to elevate their status and become representatives of our brand. Please note that the points for our loyalty program are separate from points in our Brand Ambassador program, and these may not be combined. If you did not find your question answered here, please email us at brandambassadors@myteadrop.com with additional questions.

Yes! All Tea Drops Brand Ambassadors must be 18 years of age or older. We also require that you have a public Instagram profile with at least 200 followers, as well as a Facebook account with 200 friends or more. Lastly, we ask that you try Tea Drops products before applying, as we believe those who love our teas are best positioned to represent our brand to their own communities. If you did not find your question answered here, please email us at brandambassadors@myteadrop.com with additional questions.

Due to the limited capacity of our program, we only accept those who are qualified to excel as a Brand Ambassador at that point in time. As a result, we may deny your application if you do not meet the requirements listed above or if we pause acceptances to the program temporarily. However, we strongly encourage you to re-apply to Tea Drops’ Brand Ambassador program once 30 days have passed from your initial application decision. If you did not find your question answered here, please email us at brandambassadors@myteadrop.com with additional questions.

If accepted, you will immediately receive information about how to access our private portal exclusively for Brand Ambassadors. You will set up a profile so we can track your activities, which are available through the Brand Ambassador portal. As soon as you are set up, you can announce your ambassadorship to your followers and start accumulating points for Tea Drops rewards! If you did not find your question answered here, please email us at brandambassadors@myteadrop.com with additional questions.

All Brand Ambassadors gain access to our private Facebook group with our most valued community members. You will also receive a personal discount code and referral link to share with followers, allowing you to earn points for each purchase made with your discount code. Additionally, your elevated status as a Brand Ambassador provides you with special rewards and free Tea Drops gifts not found in our loyalty program. You will be the first in our community to learn of and try any new products we launch on our site. If you did not find your question answered here, please email us at brandambassadors@myteadrop.com with additional questions.

There are many different activities you can complete, and we will regularly rotate them to give you new and exciting ways to accumulate points. Activities vary depending on the specific campaigns we want you to promote, and they include but are not limited to being active on Instagram, circulating our Tea Drops posts and stories, and finding Tea Drops in local grocery stores. You must complete at least five activities that we approve every month. If you do not meet this minimum requirement for two consecutive months, we may ask you to leave the program. If you did not find your question answered here, please email us at brandambassadors@myteadrop.com with additional questions.

As a Brand Ambassador, you automatically receive a 20% discount code to share with your followers. Anyone who sees your posts can use this personal code while purchasing on our site. Unlike referrals through our loyalty program, you do not have to send your discount code to one specific individual, and that person may use your code even if it is not his or her first purchase from our site. We recommend that you include the code on your profile wherever appropriate, but you are not allowed to post the code on public coupon sites. We do not provide our Brand Ambassadors with cash for each purchase, although you do receive a percentage of the person's order total in points. If you did not find your question answered here, please email us at brandambassadors@myteadrop.com with additional questions.

You will keep your status in our 3-tiered loyalty program! For every purchase you make through our site, you earn points that can be redeemed in our loyalty club. However, as a Brand Ambassador, you also receive more valuable Tea Drops gifts that loyalty members cannot access. Please note that while you can add loyalty rewards to your shopping cart and use a Brand Ambassador discount code, you are not able to stack a loyalty code on top of a Brand Ambassador code. If you did not find your question answered here, please email us at brandambassadors@myteadrop.com with additional questions.

x