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FAQs

  • Shipping & Order Information

  • Where Are You Located?

     

    We are located in many fabulous stores everywhere! You can look on our Store Locator for a place near you. You can always order directly through our website as well. Our HQ is sunny in Downtown Los Angeles, stop by and say hey!

     

  • How Do I Find Out About My Order or Shipment?

     

    If you have set up a Tea Drops account you just need to log in and you'll find all of your tracking and order information in your account! 

    We can also help you, just provide your name, order number and date of purchase to Courtenay and she will look it up for you. If you don’t have your order number, that’s ok, we can still find it for you. Just give us a call at 1.844. TEA- DROP (1-844-832-3767) or email outreach@myteadrop.com.

     

  • What are Shipping Costs?

     

    Shipping is free in the USA for purchases over $60, so load up! All orders shipped domestically under $60 cost a flat rate of $7.99. 

     

  • Returns and Exchanges Policy

     

    We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably.

     

  • Are Tea Drops Available to Ship Outside of the United States? (UPDATED APRIL 2020)

     

    Yes! You can purchase Tea Drops on our website to be sent internationally. We try to keep international shipping costs as economical as possible.

     Effective April 3, 2020, until further notice. USPS system effective immediately WILL NOT be shipping orders to the following countries: 

    1. Botswana, 2. Cayman Islands, 3. Chad, 4. Ecuador, 5. Fiji, 6. French Polynesia, 7. Honduras, 8. India, 9. Kuwait, 10. Libya, 11. Madagascar, 12. Maldives, 13. Mongolia, 14. New Caledonia, 15. Panama, 16. Peru, 17.Samoa, 18.Saudi Arabia, 19. South Africa, 20. Bolivia, 21. Sri Lanka, 22. Zimbabwe 

     

  • Product Information

  • Are Tea Drops Vegan?

     

    Yes, we are vegan friendly!

     

  • What’s The Difference Between Tea Drops And Instant Tea?

     

    Tea Drops are not instant tea. Instant tea is derived from extracting tea from processed leaves, and then drying the concentrate to a powder form by freeze drying. Tea Drops on the other hand, are produced with genuine tea leaves that are delicately ground. Nothing freeze dried, no extraction process, just delicious and genuine tea. That’s why you may notice tea sediment at the bottom of your cup!

     

  • Are Tea Drops Nut Free?

     

    Tea Drops products are free of nuts. Although they are made on a production line and in a facility that does make nut products.

     

  • How Do You Prepare a Tea Drop / Tea Sprinkles?

     

    1. Drop 1 Tea Drop or Tea Sprinkle packet in your cup
    2. Pour 8 ounces of boiling water into your cup
    3. Use a spoon to mix the tea for 5-10 seconds
    4. Let the tea sit and dissolve for 30 seconds

    ***Due to the use of genuine tea leaves, some sediment at the bottom is expected, but drinkable (it's actually where the nutrients of the tea lives)!

     

  • What Are Tea Sprinkles?

     

    Tea Sprinkles are our line of unsweetened, functional, mood based tea powders. They are comprised of organic teas, and nutrient spices. To use, simply add one packet of Tea Sprinkles to a cup of hot water, stir, and enjoy! From getting your hustle on, to winding down to chill; Tea Sprinkles support you day and night. Tea Sprinkles come in fun varieties like GLOW (hibiscus, tart cherry, cinnamon, rose hip), BOOST (matcha green tea, ginger, lemon), and REFRESH (turmeric, citrus, pineapple).

     

  • Do You Have Unsweetened Tea?

     

    Yes we do! Our unsweetened tea line is called Tea Sprinkles. Feel free to look at the link provided and check out our unique blends we have available.

     

  • What if a Tea Drop is Too Strong For Me, or Not Strong Enough?

     

    Tea preferences vary by person, and that’s what makes you unique! If the tea is too strong for your liking, try adding a larger proportion of water. We also love enjoying many black teas "English style" by adding a dash of cream (whether that’s creamer, whole, almond, or soy milk). If the tea is not strong enough for your liking, try reducing the amount of water you mix with your Tea Drop.

     

  • Tea Drops are USDA Organic - What Does That Mean?

     

    All of our Tea Drops selections are USDA certified organic. For instance, our Rose Earl Grey is fully organic comprised of organic tea (no chemicals are present in the base soil or while growing the tea plants) & organic and fair- trade sugar. We are constantly working on sourcing all of our teas from organic origins. We also use organic, raw demerara sugar derived from dehydrated cane juice. It retains a bit more of the natural “impurities,” so it’s even a little darker in color.

     

  • Tea Drops are Fair Trade - What Does that Mean?

     

    Fair Trade Certification is a third-party certification process that sets standards for the way coffee is produced and how much a farmer/farming cooperative earns per pound of coffee sold. The criteria are:

    • Fair prices for farmers and decent working and living conditions for workers

    • Direct trade with farmers, bypassing middlemen

    • Free association of workers and co-ops, with structures for democratic decision- making

    • Access to capital

    • Sustainable agricultural practices including restricted use of agrochemicals

    From TransfairUSA.org

     

  • Nutritional Information

  • What is the Nutritional Information of a Tea Drop?

     

     

  • What is the Tea Sediment at the Bottom?

     

    Tea Drops are made of genuine fine tea leaves (and not instant tea), you will notice some sediment at the bottom of your cup, much like when you make french press coffee. The residue is completely safe to drink and rich in nutrients. In fact, in a lot of Asian cultures, tea drinkers consume tea leaves as part of the tea experience. If you prefer to avoid the sediment, feel free to set aside the last sip.

     

  • Which Teas Are Caffeine Free?

     

    Our caffeine-free herbal teas include Citrus Ginger, Sweet Peppermint, and Turmeric Tea Drops. As well as our Tea Sprinkles Glow and Refresh. You can find all options by clicking here. 

     

  • What is the Calorie Content of a Tea Drop?

     

    Depending on the variety calorie content can range from 5-35 calories.

     

  • How Much Organic Raw Sugar is in Each Tea Drop?

     

    Turmeric: <1g

    Yerba Mate: <1g

    Sweet Peppermint: 4g

    Citrus Ginger: 6g

    Matcha Green Tea: 6g

    Chocolate Earl Grey: 6g

    Cardamom Spice: 6g

    Blueberry Acai: 6g

    Pumpkin Spice; 7g

    Rose Earl Grey: 7g

    Vanilla White Tea: 7g

    We do have unsweetened line, called Tea Sprinkles.

     

  • Are Your Teas Gluten Free? Are They Kosher?

     

    Yes, each shaped Tea Drop is Gluten-free and Kosher (certified by KOF - K)! 

     

    **Note this does not include our Boba Packets or Creamers provided by Copper Cow Coffee

     

  • Are Tea Drops Safe to Drink During Pregnancy?

     

    Yes, Tea Drops are perfectly safe and even helpful to drink during pregnancy. We recommend our non- caffeinated varieties during pregnancy like Sweet Peppermint, Citrus Ginger, and Turmeric.

     

  • Are Tea Drops Available to Ship Outside of the United States?

     

    Yes! You can purchase Tea Drops on our website to be sent internationally. We try to keep international shipping costs as economical as possible.

     

  • Subscriptions

  • What is the Tea Club?

     

     

  • How to Change the Frequency of my Tea Club Subscription

     

    1. Click here and you will be prompted to log in to your Tea Drops account

    2. You will be taken to a webpage that looks like the one below, and select "Manage Subscriptions"

    3. You will be brought to the Webpage below, select "Change Frequency"

    4. Then select the frequency change and save. 

     

  • How to Change What I Receive in my Tea Club Subscription

     

    You cannot choose exactly what you receive in your Tea Club Subscription each month. However, you can update your preference to receive: caffeine free, caffeinated, or both. 

    1. Click here and you will be prompted to log in to your Tea Drops account

    2. You will be taken to a webpage that looks like the one below, and select "Manage Subscriptions"

    3. You will be brought to the Webpage below, select "Edit"

    4. In the drop down menu select "Change Product Variant", and select the new item you would like to receive

     

  • Brand Ambassador Program

  • What is the difference between the loyalty program and the Brand Ambassador program?

     

    As our most valued Tea Drops fans, Brand Ambassadors earn points by engaging with our community through various activities, which distinguishes them from our regular customers. Unlike loyalty members, who collect points only through purchases, Ambassadors can earn rewards by completing a variety of tasks that engage our social media following. Therefore, our Brand Ambassador program is for our community members who would like to elevate their status and become representatives of our brand. Please note that the points for our loyalty program are separate from points in our Brand Ambassador program, and these may not be combined.

    If you did not find your question answered here, please email us at brandambassadors@myteadrop.com with additional questions.

     

  • Are there any requirements to be a Brand Ambassador?

     

    Yes! All Tea Drops Brand Ambassadors must be 18 years of age or older. We also require that you have a public Instagram profile with at least 200 followers, as well as a Facebook account with 200 friends or more. Lastly, we ask that you try Tea Drops products before applying, as we believe those who love our teas are best positioned to represent our brand to their own communities.

    If you did not find your question answered here, please email us at brandambassadors@myteadrop.com with additional questions.

     

  • What does it mean if my application is rejected? Can I re-apply to the program?

     

    Due to the limited capacity of our program, we only accept those who are qualified to excel as a Brand Ambassador at that point in time. As a result, we may deny your application if you do not meet the requirements listed above or if we pause acceptances to the program temporarily. However, we strongly encourage you to re-apply to Tea Drops’ Brand Ambassador program once 30 days have passed from your initial application decision.

    If you did not find your question answered here, please email us at brandambassadors@myteadrop.com with additional questions.

     

  • What do I do once my application is accepted?

     

    If accepted, you will immediately receive information about how to access our private portal exclusively for Brand Ambassadors. You will set up a profile so we can track your activities, which are available through the Brand Ambassador portal. As soon as you are set up, you can announce your ambassadorship to your followers and start accumulating points for Tea Drops rewards!

    If you did not find your question answered here, please email us at brandambassadors@myteadrop.com with additional questions.

     

  • What are the specific benefits for Brand Ambassadors?

     

    All Brand Ambassadors gain access to our private Facebook group with our most valued community members. You will also receive a personal discount code and referral link to share with followers, allowing you to earn points for each purchase made with your discount code. Additionally, your elevated status as a Brand Ambassador provides you with special rewards and free Tea Drops gifts not found in our loyalty program. You will be the first in our community to learn of and try any new products we launch on our site.

    If you did not find your question answered here, please email us at brandambassadors@myteadrop.com with additional questions.

     

  • What are some activities that I will have to complete? Is there a minimum number of activities?

     

    There are many different activities you can complete, and we will regularly rotate them to give you new and exciting ways to accumulate points. Activities vary depending on the specific campaigns we want you to promote, and they include but are not limited to being active on Instagram, circulating our Tea Drops posts and stories, and finding Tea Drops in local grocery stores. You must complete at least five activities that we approve every month. If you do not meet this minimum requirement for two consecutive months, we may ask you to leave the program.

    If you did not find your question answered here, please email us at brandambassadors@myteadrop.com with additional questions.

     

  • How do I use my shareable discount code? Do I receive cash for every person who uses my code?

     

    As a Brand Ambassador, you automatically receive a 20% discount code to share with your followers. Anyone who sees your posts can use this personal code while purchasing on our site. Unlike referrals through our loyalty program, you do not have to send your discount code to one specific individual, and that person may use your code even if it is not his or her first purchase from our site. We recommend that you include the code on your profile wherever appropriate, but you are not allowed to post the code on public coupon sites. We do not provide our Brand Ambassadors with cash for each purchase, although you do receive a percentage of the person's order total in points.

    If you did not find your question answered here, please email us at brandambassadors@myteadrop.com with additional questions.

     

  • What happens if I’m already in the Tea Drops Loyalty program?

     

    You will keep your status in our 3-tiered loyalty program! For every purchase you make through our site, you earn points that can be redeemed in our loyalty club. However, as a Brand Ambassador, you also receive more valuable Tea Drops gifts that loyalty members cannot access. Please note that while you can add loyalty rewards to your shopping cart and use a Brand Ambassador discount code, you are not able to stack a loyalty code on top of a Brand Ambassador code. 

    If you did not find your question answered here, please email us at brandambassadors@myteadrop.com with additional questions.