shipping, delays, extended customer service hours, shop early, tea drops, holiday shopping

SHOP EARLY - CARRIERS LIKELY TO EXPERIENCE DELAYS AND ISSUES

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Thank you for choosing us this holiday season!

We are grateful that so many of you make Tea Drops your gift of choice during the holiday season and here is some advice on what you can expect from us. We feel it is essential to remain transparent about the anticipated changes to holiday shopping this season, and we highly encourage you to start early!


Happy (early) holidays, and thank you so much for your continued support.

With Gratitude,
Sashee Chandran

Founder & CEO

 

SHOP EARLY

This year we are encouraging you to start your holiday shopping now to avoid potential shipping delays or unforeseen carrier challenges. This year, due to labor shortages and existing other carrier constraints, shipping carriers are expecting delays. Shipping cutoff dates for this year are the following:

Standard Shipping: Shop before December 13th to mitigate carrier issues & avoid paying expedited shipping

Ground Shipping:     Shop before December 14th to mitigate carrier issues & avoid paying expedited shipping

Express Shipping:     Shop before December 20th to mitigate carrier issues

These dates above are subject to change and have been given to us by the shipping carriers.  

SHIPPING EXPECTATIONS & ADDED SHIPPING OPTIONS

We have worked tirelessly with our shipping partners to understand and manage our shipping capacity, to accommodate the high volume of orders we anticipate through the end of the year, and to mitigate any changes to expected shipping timelines to the best of our ability.

We know sometimes you need a gift right away so we have added more options for you to get your package when you need it. See below for shipping options and how much each costs.

 

Standard Shipping : (5 - 7 business days) - $4.99
Free Shipping over $45: (5 - 7 business days)
Fedex Ground: (3 - 5 Business Days) - $14.99
Express: (1 - 2 Business Days) - $34.99
Free Subscription Shipping: (5 - 7 business days)

CUSTOMER SERVICE & COMMUNICATION

We are dedicated to transparency and will be updating communications on our site throughout the season, so it is clear when you are likely to receive your items.

In preparation for Holiday we are extending our CS hours starting November 7th from 7am-7pm PST Monday - Friday, until December 15th. We want to make sure all of your questions around shipping, gift giving, and timing are answered.

 

Contact us here if you have any questions. We'd be happy to help!